This site is intended for healthcare professionals

Go to /sign-in page

You can view 5 more pages before signing in

Answering emergency calls

Authoring team

  • the commonest reason for serious complaints against GP's is failure to visit
  • requests for 'telephone advice only' may be just timidity to ask for a visit
  • unnecessary-seeming requests may indicate a previous bad experience - so find out what's worrying the patient
  • gentle patient education can be effective but ALWAYS after the problem has been adequately dealed with
  • talk to the patient directly whenever possible, not through intermediaries
  • spend as much time on the phone as you would in a routine consultation if you don't intend to see the patient
  • state when you're likely to be there if a visit is required

Create an account to add page annotations

Add information to this page that would be handy to have on hand during a consultation, such as a web address or phone number. This information will always be displayed when you visit this page

The content herein is provided for informational purposes and does not replace the need to apply professional clinical judgement when diagnosing or treating any medical condition. A licensed medical practitioner should be consulted for diagnosis and treatment of any and all medical conditions.

Connect

Copyright 2024 Oxbridge Solutions Limited, a subsidiary of OmniaMed Communications Limited. All rights reserved. Any distribution or duplication of the information contained herein is strictly prohibited. Oxbridge Solutions receives funding from advertising but maintains editorial independence.